Melonie M Qls

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Verified Reviewer

Need to return items I purchased

There is no way to get in touch with anyone and I cant even send an email bcz everytime I enter the correct code (that Im not a robot) it says its wrong when its not!!
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Loss:
$70
Pros:
  • No pros for company at all
Cons:
  • Everything about berrylook is awful

Preferred solution: Full refund

User's recommendation: Stay clear of BERRYLOOK

Jacquie G Xgz

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Verified Reviewer

Purchase order confirmation

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BerryLook - Purchase order confirmation
Awaiting my purchase order number and confirmation for my purchase. People be aware, I have ordered three dresses from berry Look paid £85.43. I am still waiting for my confirmation of purchase. Seems they cannot find my order, however my money was taken. Now I am seeking legal advise on how to get my money back. Stay clear from this company.
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Loss:
$90

Preferred solution: Deliver product or service ordered

User's recommendation: Stay clear of this company, poor customer relations, they will take your money and pretend they haven't receive your order.

Mary C Gau

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Verified Reviewer

Ripping Off Consumers for Years

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I'm just one of several hundred a year of consumers ripped off by this company. You need to report this to the Federal Trade Cimmission.
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Loss:
$30
Pros:
  • There are no pros
Cons:
  • Not a legitimate business

Preferred solution: Shut it down

User's recommendation: Do not patronize this establishment

Mary C Gau

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Verified Reviewer
| map-marker Clovis, California

No Product

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Never got the product, no live person to speak to, no refund. There is no phone number to call and you get an auto reply when you send an email.
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User's recommendation: Report to the FTC

Mary C Gau

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Verified Reviewer

Federal Trade Commission.

Updated by user Aug 07, 2023

*** no!

Original review Aug 04, 2023
You need to report this to he FTC who is responsible for online shopping. The more people that report this website the faster it gets addressed! You also need to report this to your credit card company as an unauthorized charge. My bank reimbursed me. Lesson #1, FCC
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Cons:
  • Fake website

Preferred solution: Get the word out

User's recommendation: Report to FTC

Stephanie C Ddh

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Verified Reviewer

My coat

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BerryLook - My coat
E222**** Im not happy firstly I ordered November 27 and I just got my coat today secondly its not the color I ordered or the size I ordered. I ordered a grey and its a brown color I ordered medium and its a large and it doesnt look like the picture at all, Im worried I wont ever receive a refund bc of how long it took too receive the coat..I will never order from this company again. Thank you for reading this
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Preferred solution: Apology

User's recommendation: I don’t reccomend

Anonymous
map-marker Statesboro, Georgia

Need to return an order

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I need help returning an order, i dont like the shirt. Order number #E224**** I had already sent a message and picture Please help, thank you
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User's recommendation: Don’t buy from Berry, if you don’t like your merchandise you won’t get a refund

So so

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Wasn’t what I ordered n it took a month to get it

BerryLook - Wasn’t what I ordered n it took a month to get it
BerryLook - Wasn’t what I ordered n it took a month to get it - Image 2
BerryLook - Wasn’t what I ordered n it took a month to get it - Image 3
Theres no way to get in touch with anyone for concerns I ordered two coats for the winter n these are not winter coasts they not warm n its not what I ordered I have no way of getting in touch with them for any thing
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Loss:
$110
Pros:
  • No pros at this time as i am so mad

Preferred solution: Full refund

User's recommendation: Don’t order anything from them

Loyda G

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Verified Reviewer

I’ve been trying to contact them for a return for almost a month

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I received a response, which didnt answer my question. I waited almost 2 months for one order and the other order had the wrong merchandise.
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Loss:
$150
Pros:
  • Order on website quickly
Cons:
  • Cant get ahold of customer service

Preferred solution: Full refund

User's recommendation: At your risk

Phyllis M Rcx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker San Ramon, California

Underpayment

BerryLook - Underpayment
I ordered a coat. It took too long to get delivered. I received my money back from PayPal. Then the coat came, I needed to issue new payment but t there isnt a decent way to contact them. So I sent a money ordered to Hong Kong which is the mailing address. But emailing them or calling them was a nightmare. Even when you try to write them on their comment page, nothing goes thru.
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User's recommendation: Legitimate customer service contact

joscelyn b Tdx

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Verified Reviewer

Didn't received all the items I orderedJo

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Only received two items out of 8 items the items. The two items are too small. Try to call give you a number thats busy always. Bad customer service spending my order total over two hundred dollars
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Would not

Anonymous
map-marker Charlotte, North Carolina

I was calling to check on my order status, but l couldn’t get any response. The call sent me to a sign in page no help at all. How do you check on your order status, you have my money ?

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I dont know the status of my order, there is no way to contact you. I am very concerned that l have been scammed.
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User's recommendation: I do not know until l receive my order!

Raylee Euz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Shawnee, Kansas

WFY36064****

BerryLook - WFY36064****
BerryLook - WFY36064**** - Image 2
Want to return for a refund and they don't return messages back they don't even have a phone number to call and talk to anyone The coat don't fit and I sent several messages
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User's recommendation: Don't buy anything from there

Vivian B Pct

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Verified Reviewer

For retun lable

PLEASE forward your refund label so I get get pass this issue either item fits. No one has responded to previous messages.
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Preferred solution: Full refund

Resolved
Bonnie D Nzf

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Verified Reviewer

Resolved: Website not working

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Updated by user Jan 24, 2023

Company fixed the issue and I have been provided with product or service ordered. Eventually, the orders went through.

I received an email apology to let me know items were on the way, and they would be fixing their website and looking into it. This took many weeks. I have since received my order, and their technology process is still lagging as I receive two emails still responding from the first time lol.

Eventually it gets looked into, takes a VERY LONG time then duplicated responses. No lost money but be very careful in tracking it!.

Original review Dec 25, 2022
I keep processing payment through PayPal, and your website will not complete the transaction. Attempting to reach Customer Service and even though I am typing the code and write it keeps saying code validation error. What is going on with your website?
View full review
Loss:
$130
Pros:
  • Reasonable prices
Cons:
  • Sizing is not like the us transactions sketchy

Preferred solution: Deliver product or service ordered

User's recommendation: Write down every tracking number quickly, check your PayPal frequently

Copeland Pqy

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Verified Reviewer
| map-marker Louisville, Kentucky

It would not take my payment. I need to talk to a person, if not my order is cancelled!!!

No you call me . I've wasted to much time on this order and your very poor web site. Phone calls only!
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User's recommendation: Don't order!

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