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I have been trying to get a refund for the dresses that are too small. One representative offered $23 but that would mean I would lose $55.

I need to know where to return the merchandise and how to get a total refund. Why is that so difficult?

Dear BrendaLambert,

Good day!

Thank you for contacting us and were sorry for the inconvenience.

For your order : E212****

Were sad to hear that you're not satisfied on the previous offer. How about $39 partial refund as compensation?

Once you accept this offer, you can now keep the item or give it to someone as gift.

Please let us know your option .

Looking forward to your early response. Thank you!

Have a great Dear BrendaLambert,

Good day!

Thank you for contacting us and we're sorry for the inconvenience.

For your order ; E212****

Since the item you received does not fit, we suggest you keep the item and choose one option below.

Option 1.

Instead of exchange, we will re-ship the same item &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; correct size to you with free shipping.

How does it work?

- Keep the item you received, then you need to pay the item price for only $47 which means, we will give you a 40% discount.

- No need to create a new order, just transfer the 60% item price to the payment account that we will provide then we are the ones

who will re-issue your items

Option 2. You can keep the item and accept a $26 voucher which you can use for your next purchase.

- Voucher is a kind of discount code that you can use for your next purchase. This is not refundable money

What would be the best option for you? Please let us know your thoughts.

Looking forward to your early response.

Thank you!

Have a great Dear Brenda Lambert

Good day!

Thank you for contacting us and were sorry for the inconvenience.

For your order :E212****

Were sad to hear that you're not satisfied on the previous offer. How about $23 partial refund as compensation?

Once you accept this offer, you can now keep the item or give it to someone as gift.

Please let us know your option .

Looking forward to your early response.

Thank you!

Have a great day!

Monetary Loss: $73.

Preferred solution: Full refund.

BerryLook Cons: How far along is it yes, Return policy and ability to return goods non-existent, Return policy and ability to return goods nonexistent, Can never get a hold of anyone in customer service.

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