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Resolved
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3.0
Poster increased review rating.

Update by user Nov 14, 2021

Company fixed the issue and I have been provided with product or service ordered.

Original review updated by user Nov 14, 2021

Horrible customer service - they need dollar from me to chat with customer service. you have to pay to talk .

i curse myself why did i order from this company without reading the reviews. it was supposed to be a surprise gift for someone. they spoilt everything !! WORST EXPERIENCE .

Update - They contacted me by email within 12 hours after I emailed them.They gave me the tracking number link and informed me that my order is on transit.

I appreciate them for getting back to me with an update. I will update later once I receive my product.

I got the product. The customer service responded to my emails within 24 hours . I gave three stars because the jacket I ordered looks cheaper than the pic shown on the website.

The color is faded than the picture shown . I will not recommend this website to others ; anyways I thank the customer service team for their prompt response to my emails .

User's recommendation: Keep away from this company !!!

Preferred solution: Let the company propose a solution.

BerryLook Cons: Horrible customer service, Not received product, No updates from the company, Asks money to talk to customer service.

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