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Placed order 3-4-19, looked again, placed order on3-6-19 . Recieved first order on 4-26, have not recieved 2nd order and it’s 5-4-19.

After numerous times to contact they responded saying they were sorry for the delay but my items were on the way! Don’t need now, want my money back and an address to ship my (2) items back!

Cannot get a response! Horrible service !!!!

Product or Service Mentioned: Berrylook Shipping Service.

Reason of review: Order processing issue.

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Irene Moore
#1682646
Shopping Expert
According to the BerryLook Returns & Exchange policy, the company accepts returns within 30 days after they have been received. BerryLook can exchange it for another product or return for a refund.

Please see more details about the return process below: Once your return is received and inspected, BerryLook will send you an email to notify you that they have received your returned item. BerryLook representative will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days. If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact BerryLook at service@berrylook.com.

Please also note that BerryLook does not accept any request of exchange & return once the "specials" are sold. You can try to reach out to BerryLook support for any assistance by phone at 201-812-2916.

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