Margie G Cws
map-marker Mississauga, Ontario

My order

Hi! I love your dresses..I wanna know if you shipped already my second orders it’s been 10 days but I didn’t hear from you about my second order. I didn’t yet received my first order almost one month now.. Hope to hear from you soon. Thanks
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Reason of review:
Order processing issue
Sabrena Zxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Late delivery - your email doesn’t work

Tried to email 3 times regarding late delivery I paired expedited shipping for..email wouldn’t go through. Tried calling..phone rings repeatedly busy. VERY UNHAPPY!!!
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Reason of review:
Order processing issue
Brenna Rxo

Long Time Coming

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My items finally arrived on today, (Order #E913370,) and I would like to return the Round Neck Polka Dot Dress, Sku C9E847CB3E3F WP-02057****/621X/00534****, $ 19.75 USD. Please advise me of my next steps. I would also like to exchange the aforementioned dress for some shoes, please advise.
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Loss:
$20
Cons:
  • Amount of time it took to get my items
  • Nor do i like the quality of one of the items i purchased
  • Poor quality
Reason of review:
Bad quality

Preferred solution: Full refund

Gwendolyn K Lri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have not received my order as yet 2months

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Keep putting a paragraph up stating that we are still processing your oder
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Reason of review:
Order processing issue
Annette L Mns

Clothes are ***

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Took 3 1/2 weeks to get this *** Sizes run very small , material is see through, threads all over the place. Nowhere on the website does it say where to return the product. I kept the bag with the return address. Hope I get all my money back. DO not buy from this site!
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Cons:
  • Size
  • No one to contact
  • I did not like
Reason of review:
Bad quality

Preferred solution: Full refund

Judith Bgy

You are a scam

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I have tried to return items, however they do not give me a return address. I have asked 3 times and there is no resolution department. I will never order from a foreign company again, all scams. AND, the clothes are NOT quality.
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Loss:
$49
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Thonon-Les-Bains, Auvergne Rhône-Alpes

Ma commande (je n'ai jamais eu le n de la commande).

j'ai commandé une robe et un chemisier il y a 15 jours . j'ai envoyé deux mails pour savoir où est passé ma commande>. Pas de réponse. Et puis quand on vend en France, on parle Français.
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Reason of review:
Order processing issue
1 comment
Louise B Eol

Français svp

Anonymous
map-marker Englewood, Colorado

Don’t know if still an issue yet.

After several emails back and forth to BerryLook, I finally received the return instructions and paid for the item to be returned to them yesterday. Now awaiting credit, which may take awhile or see if they come up with an excuse not to give me a refund.
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Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Island Cbr

I just placed my first order with berrylook and was suppose to receive a discount for a first time order and it didn’t show up on my payment!

Anonymous

No refund for returned items

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I ordered two dresses. The day they arrived I sent them back because of shoddy workmanship and horribly cheap fabric. USPS tracking indicated the package was accepted “by an individual” at the address in Chino, CA. It has been 3 weeks now and I have not received a refund. I tried contacting Customer Service through their website. My message was returned “contact dosn’t [sic] exist”. I plan to contact PayPal to make a complaint. Finally, the photos berrylook uses are extremely misleading. They must spend all the money they get to create their alluring advertising. The actual clothing is *** There is no other way to describe it. Buyer beware!!
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Reason of review:
Return, Exchange or Cancellation Policy
Island Cbr
map-marker Culberson, North Carolina

Didn’t receive a discount for first time order

Can’t get through to this number
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Reason of review:
Order processing issue
LORRAINE E Gwq

VERY BAD EXPERIENCE

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I PURCHASE SOME ITEMS. WANT TO TAKE THEM OUT OF THE SHOPPING TO LET THEM BE DELIVERED BUT I PUT IN MY CREDIT CARD AND THERE IS NO WHERE TO PUT IN THE INFORMATION. I CALLED THE NUMBER AND NO ANSWER. I DON'T LIKE THIS COMPANY.
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Pros:
  • Items
Cons:
  • That i could not reache them
Reason of review:
Poor customer service

Preferred solution: TO REACH HEM BY PHONE OR GET A CALL

Anonymous

Wasn’t informed when ordering shoes that my size wasn’t available. Instead my payment was taken. And I was purposely sent the wrong sizes.

My size wasn’t available my payment was taken and I was purposely sent the wrong size. Everyone knows that a woman’s average shoe size is an 8.

I received one pair size 5.5 and the other pair size 7. Ordered size 8 Angry

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Reason of review:
Order processing issue
1 comment
Ann McDonald
Shopping Expert
According to BerryLool return policy, the products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund. You should contact BerryLook customer service for an assistance by phone at 201- 812-2916">201- 812-2916 or by email at service@berrylook.com
Alera Bkj

Returned items, poor quality

still waiting for credits weeks after returned items...
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Loss:
$30
Cons:
  • Either item
Reason of review:
Bad quality

Preferred solution: Full refund

Sheila D Oun

Refund

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The customer service is very hard to get in touch with. Have made two on line request to return and get a refund for a pair of shoed that was of very poor quality. All I want it to return the shoes and have my money refunded and I have not heard form their service department. I ordered from them in good faith and I have not received any services from them and it has been almost a week since I have contacted them.
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Cons:
  • Quality of produce
Reason of review:
Poor customer service

Preferred solution: Full refund

Ketan Cbg

Wrong size ordered

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It happend just now i need to inform of the right size
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Reason of review:
Order processing issue
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